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Return & Exchange Policy
At Urban Ink Tees, we want you to love what you ordered! If you're not completely satisfied with your purchase, we're here to help.
Eligibility for Returns:
You have 30 days from the delivery date to return an item.
Items must be unworn, unwashed, and in original condition with all tags attached.
Custom or personalized items are non-returnable unless they arrive damaged or defective.
How to Return an Item:
Email us at urbaninktees@shopify.com with your order number and reason for the return.
We will provide you with a return shipping label.
Securely pack the item in its original packaging and attach the provided shipping label.
Drop it off at the nearest shipping location.
Refunds:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-7 business days.
Exchanges:
We offer exchanges for different sizes or styles within 30 days of purchase, subject to availability. Contact us to initiate an exchange.
If the requested item is out of stock, we will offer a full refund or the option to choose a different item.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with a photo of the issue. We’ll replace or refund your item at no additional cost.
Return Shipping Costs:
We provide free return shipping for domestic U.S. orders.
International returns are subject to a return shipping fee, which will be deducted from your refund.
Non-Returnable Items:
Final sale items, gift cards, and custom-made designs cannot be returned or exchanged.
Shipping & Handling Policy
Order Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates:
We offer Free Standard Shipping on all orders within the continental United States.
Expedited Shipping options are available at checkout for an additional fee.
Estimated delivery times:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping:
We currently ship to select countries outside the U.S. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
Please note that international customers are responsible for any customs, duties, or taxes upon delivery.
Order Tracking:
You will receive a tracking number via email once your order has been shipped. You can track your order using the link provided.
Shipping Delays:
While we strive to meet delivery timelines, Urban Ink Tees is not responsible for shipping delays caused by the carrier or any unforeseen circumstances such as weather, strikes, or natural disasters.
Questions About Shipping:
If you have any concerns or questions about your order, feel free to contact us at Urbaninktees@shopify.com or visit our Contact Us page for assistance.
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